FREE SHIPPING On Orders Over $59
FAQ
Contact Information: Email: info@oookbaby.com
Welcome to the OookBaby FAQ page! We hope the following questions and answers help you quickly find the information you need. If you have any other questions, please feel free to contact us.
1. Orders
Q: How do I place an order? A: Browse our products, select the items you like, choose the appropriate size and quantity, then click "Add to Cart." Go to the cart page, click "Checkout," and fill in the required information to complete your order.
Q: How do I cancel or modify my order? A: If you need to cancel or modify your order, please contact us as soon as possible at info@oookbaby.com. Once an order has been shipped, it cannot be canceled or modified.
2. Shipping & Delivery
Q: What shipping methods do you offer? A: We offer standard shipping, expedited shipping, and overnight shipping. Orders over $59 qualify for free standard shipping.
Q: How long does it take to process and deliver my order? A: Order processing time is 3-8 business days. Delivery time varies by shipping method and destination; standard shipping within the US takes 10-20 business days.
Q: How can I track my order? A: Once your order is shipped, we will send you an email with the tracking number. Please allow 1-2 business days for tracking information to be available. You can track your order at https://www.17track.net/en.Or click "Track Your order" in the home page navigation
3. Payment & Billing
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Q: Will my order include taxes? A: Our order prices do not include any import duties or taxes. Customers are responsible for any additional charges that may apply. Please contact your local customs office for more information.
4. Returns & Exchanges
Q: How do I return or exchange an item? A: If you are not satisfied with your purchase, please contact us within 30 days of receiving your item at info@oookbaby.com with your order number and issue. Returned items must be unused and in their original packaging.
Q: Who pays for return shipping? A: Unless the item is defective, customers are responsible for return shipping costs.
5. Products & Inventory
Q: How do I choose the right size? A: Please refer to the following size chart to choose the right size for your baby. Allow 1-2 cm for deviation:
| Size / Age | Size Code | Weight | Height |
|---|---|---|---|
| 0 - 3 Months | 3M | 4-6 kg | up to 62 cm |
| 3 - 6 Months | 6M | 6-8 kg | up to 68 cm |
| 6 - 12 Months | 12M | 8-10 kg | up to 76 cm |
| 12 - 18 Months | 18M | 10-12 kg | up to 84 cm |
| 18 - 24 Months | 24M | 12-14 kg | up to 92 cm |
| 2 - 3 Years | 3T | 14-15 kg | up to 100 cm |
| 3 - 4 Years | 4T | 15-16 kg | up to 108 cm |
| 4 - 5 Years | 5T | 16-18 kg | up to 116 cm |
Q: What if an item is out of stock? A: If an item you are interested in is out of stock, please choose "Notify Me" to receive an email notification when the item is back in stock.
6. Customer Support
Q: How can I contact customer support? A: You can contact us by emailing info@oookbaby.com. Our customer service team will respond within 1-2 business days.
Q: What are your customer service hours? A: Our customer service hours are Monday to Friday, 9 AM to 6 PM (EST). We are closed on weekends and holidays.
OookBaby Team
Thank you for choosing OookBaby. If you have any other questions or need further assistance, please feel free to contact us. We are committed to providing you with excellent service and a pleasant shopping experience.
This FAQ was last updated on May 1, 2024.
If you need any additional information or specific details to be modified, please let me know.
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